Question 1

How do I enrol my child at WeKidz?

Accepted Answer

Start by booking a tour so you can meet our educators and see our centre in person. After your visit, we'll guide you through the enrolment process step by step. You can book a tour or make an enquiry through our Contact page or by calling us on 1300 724 388.

Question 2

Is there a waitlist?

Accepted Answer

Availability varies by room and start date. We recommend getting in touch as early as possible — even during pregnancy — so we can plan for your family. Contact us to check current availability.

Question 3

What ages do you cater for?

Accepted Answer

We care for children from 6 weeks to 6 years across three rooms: Babies (0–2 years), Toddlers (2–3 years), and Preschool (3–6 years). Each room is tailored to the developmental needs of that age group.

Question 4

What are your operating hours?

Accepted Answer

We're open Monday to Friday, 7:30am to 6:00pm. We're closed on weekends and public holidays.

Question 5

Can I visit the centre before enrolling?

Accepted Answer

Absolutely — we encourage it. A tour is the best way to see our spaces, meet our educators, and get a feel for the WeKidz community. Book a tour through our Contact page.

Question 6

How much does childcare cost at WeKidz?

Accepted Answer

Our fees vary by room and the number of days your child attends. We're happy to provide a detailed fee schedule when you contact us or visit for a tour. All fees are inclusive of nutritious meals, nappies, and wipes — there are no hidden extras.

Question 7

Do you accept the Child Care Subsidy (CCS)?

Accepted Answer

Yes. WeKidz is an approved Child Care Subsidy provider. Most families receive a government subsidy that significantly reduces the out-of-pocket cost. You can estimate your subsidy using our Subsidy Calculator or the government's mygov.au portal.

Question 8

Are meals and nappies included in the fees?

Accepted Answer

Yes. All meals (breakfast, morning tea, lunch, afternoon tea) are freshly prepared on-site daily by our cook, following a nutritious seasonal menu designed by a dietitian. Nappies and wipes are also provided — just bring your child, and we take care of the rest.

Question 9

How do you keep children safe?

Accepted Answer

Safety is our first priority. Our centre has secure entry access, CCTV monitoring, and all educators hold current first aid and CPR qualifications. We maintain strict child-to-educator ratios (1:4 for babies, 1:5 for toddlers, 1:10 for preschool) and follow comprehensive health, hygiene, and emergency procedures.

Question 10

What is your NQS quality rating?

Accepted Answer

We are assessed under the National Quality Standard (NQS), which evaluates childcare centres across seven quality areas including safety, education, and relationships. You can check our current rating on the ACECQA National Register or ask us directly when you visit.

Question 11

What happens if my child is unwell at the centre?

Accepted Answer

If your child becomes unwell during the day, we'll contact you immediately and keep them comfortable in a quiet area until you arrive. We follow strict illness policies to protect all children and staff, including exclusion periods for contagious illnesses in line with NSW Health guidelines.

Question 12

How do you handle allergies and dietary requirements?

Accepted Answer

We take allergies very seriously. All dietary needs and allergies are documented during enrolment and communicated to every educator and our kitchen team. We work with families to create individual management plans and ensure safe meal preparation.

Question 13

What qualifications do your educators have?

Accepted Answer

Our team includes qualified Early Childhood Teachers (bachelor degree), Diploma-qualified educators, and Certificate III-qualified educators. All staff hold Working With Children Checks, first aid certifications, and participate in ongoing professional development.

Question 14

What is your educational approach?

Accepted Answer

Our holistic curriculum blends Montessori, Reggio Emilia, RIE, and Circle of Security approaches, all aligned with the Australian Early Years Learning Framework (EYLF). We believe children learn best through play, and our educators tailor programs to each child's interests and developmental stage.

Question 15

How do you support children who are starting for the first time?

Accepted Answer

We know starting childcare is a big step for the whole family. We offer a personalised settling-in process that includes orientation visits, flexible short sessions, and close communication with parents. Our educators focus on building a secure attachment with your child so they feel safe and confident.

Question 16

Will my child have a consistent educator?

Accepted Answer

Yes. We prioritise continuity of care, which means your child will build a primary relationship with a consistent key educator. This helps children feel secure and allows educators to deeply understand each child's needs and development.

Question 17

What does a typical day look like?

Accepted Answer

Each day includes a balance of indoor and outdoor play, structured learning activities, meal times, rest, and free exploration — all guided by our educators. The routine varies by age group but is designed to be predictable and comforting while allowing plenty of room for curiosity and discovery.

Question 18

How will I know what my child did during the day?

Accepted Answer

We provide daily updates including photos, activities, meals, and developmental observations sent directly to your phone. We also have regular parent-educator check-ins and formal progress updates throughout the year.

Question 19

What should I pack for my child each day?

Accepted Answer

Very little! Since we provide all meals, nappies, and wipes, you just need to bring a spare change of clothes, a hat, and any comfort items your child might need (like a dummy or special blanket). We'll give you a full checklist when you enrol.

Question 20

Do you cater for children with additional needs?

Accepted Answer

Yes. We're committed to inclusive practice and work closely with families and external specialists to support children with additional needs. If your child requires extra support, we'll discuss this during enrolment and create an individual plan together.

Question 21

Where is WeKidz located?

Accepted Answer

We're located in a beautifully restored heritage church in the heart of Glebe, Sydney. The centre is a short walk from Glebe Point Road with underground parking available and accessible by bus.

Question 22

Is there parking available?

Accepted Answer

Yes, we have underground parking available for families during drop-off and pick-up. Street parking is also available around the centre.

Question 23

What happens on public holidays?

Accepted Answer

We are closed on all public holidays. Families are not charged for public holiday closures.

Question 24

What actually makes early learning different from just putting my child in childcare?

Accepted Answer

The difference is intention. Early learning means every routine, every environment, and every interaction has been deliberately designed to support your child's development — not simply to keep them safe while you are at work. At WeKidz, our programs are built on research-informed practice and the Early Years Learning Framework (EYLF), which means your child's confidence, curiosity, and sense of self are being actively nurtured throughout the day. It is the difference between a child who is managed and a child who is genuinely growing, and that distinction shapes everything about how we build our rooms, our relationships, and our days.

Question 25

How do I know if my child is ready for early learning, or if I'm starting too soon?

Accepted Answer

There is no single readiness milestone — children settle into early learning at their own pace, and that is completely normal. What matters far more than readiness is the quality of the environment they are entering and the relationships waiting for them there. At WeKidz, our educators are experienced in supporting gentle, unhurried transitions, and we work closely with families in the lead-up to a child's first day to make the adjustment as smooth as possible. If you are unsure, a conversation with our team costs nothing, and our Baby and Me program is specifically designed to help you and your child find your feet before the formal start date.

Question 26

Is play-based learning actually preparing my child for school, or is it just organised fun?

Accepted Answer

Play-based learning is one of the most evidence-backed approaches in early childhood education, and it is anything but passive. When a child negotiates roles in dramatic play, works through a problem in the sandpit, or listens carefully to a peer's idea during group time, they are building the cognitive, social, and emotional foundations that underpin school readiness. At WeKidz, our educators observe and extend children's play with genuine intention — ensuring every experience contributes to development. Our School Readiness program builds directly on this, adding a focused layer of confidence and communication work as children approach kindergarten.

Question 27

What is the Early Years Learning Framework, and why does it matter for my child?

Accepted Answer

The Early Years Learning Framework (EYLF) is Australia's national framework guiding early childhood education from birth to five years. It centres on five learning outcomes — identity, community, wellbeing, learning, and communication — and it shapes how educators plan, observe, and respond to each child. At WeKidz, the EYLF is not a compliance document pinned to a wall. It is the thinking behind how we design our environments, structure our programs, and document your child's growth in a way that is meaningful, not merely administrative. Understanding it helps you see that what looks like play is, in fact, purposeful education, guided by professionals who know exactly what they are working toward.

Question 28

How small are the groups, and how many children will my child's educator be responsible for at once?

Accepted Answer

Ratios at WeKidz are age-dependent. In our Nursery, the ratio is one educator to four babies, in line with NSW regulations. What sets us apart is that we regularly exceed those required ratios, because we staff to what the children in the room actually need — not simply to what the regulation permits. Smaller, more attentive groups mean educators can genuinely know each child — their triggers, their interests, their communication style, and where they are developmentally. We would love to walk you through the specifics for your child's age group when you come in for a tour.

Question 29

What does your School Readiness program actually focus on, and how early does that work begin?

Accepted Answer

Our School Readiness program is built on one core belief: that confidence and communication — not rote academics — are the true foundations of a child's first school experience. It focuses on helping children develop a strong sense of self, the ability to manage their emotions in a group setting, communicate their needs clearly, follow routines independently, and approach new challenges with curiosity rather than anxiety. This work does not begin at four-and-a-half — it begins the moment a child joins us, woven through every interaction and environment. By the time your child is in our Preschool room, the program becomes more intentional and targeted, but the groundwork has already been quietly building for years.

Question 30

What should I look for when I tour a childcare centre?

Accepted Answer

Bring your questions and your instincts — both matter equally. Ask how long the educators in each room have been at the centre, whether the team uses casual staff, and what happens on the days things do not go smoothly for a child. Then watch what is actually happening in the room. Are educators present with children, or managing from a distance? Do the children look settled and engaged, or simply occupied? Does the environment feel calm, or chaotic? Most importantly, pay attention to how you feel on the way back to your car. A great early learning centre should leave you breathing out, not running through a checklist. We would love to show you around — come in and see for yourself.

Question 31

Can you honestly tell me what kind of family WeKidz is not the right fit for?

Accepted Answer

Yes — and we would rather tell you now than have either of us discover it later. WeKidz is probably not the right fit for families who prefer a highly structured, academically directed program where children are seated and led through formal tasks for much of the day. We are also not the right match if the primary driver is finding the most convenient or lowest-cost option, because our model asks for genuine investment — in fees, and in real engagement with your child's educators and development. We are built for families who want a deep, trusting partnership and who believe the early years are about far more than academic preparation. If that resonates, we are likely a very good fit.

Question 32

I keep reading about 'attachment-informed' care. What does that actually mean day to day?

Accepted Answer

It means your child has consistent, familiar educators who become a genuine secure base — someone they can return to when they feel overwhelmed, uncertain, or simply need reassurance. In practice at WeKidz, it means the same faces greet your child at drop-off every morning. The same educator notices when something feels off. The same person is building on yesterday's conversation with your child today. We do not rotate staff arbitrarily, and we do not rely on casual educators. Your child's emotional security is not left to chance — it is deliberately designed into how we structure every room and every relationship.

Question 33

My child may not be developing at the same pace as others. Is that something you can help with?

Accepted Answer

Development is rarely a straight line, and comparison between children of the same age tends to generate more anxiety than clarity. What matters is whether your child is progressing along their own trajectory, and that is exactly what our educators are trained to observe with care. At WeKidz, we monitor and document development meaningfully, and if we notice something worth exploring, we will have that conversation with you honestly and without alarm. We also have integrated specialist support available, including speech and language, so if early intervention is appropriate, you will not need to navigate that alone.

Question 34

How does WeKidz make sure my child is genuinely known as an individual, not just part of a group?

Accepted Answer

Every child at WeKidz has a primary educator relationship built over time — someone who knows their favourite story, understands how they signal that they are tired, and can read what kind of morning it has been from the moment they walk in. Our learning documentation captures each child's personality, interests, and developmental progress, not just milestones ticked off a list. Because our staff turnover is exceptionally low and we employ no casual educators, the people caring for your child are genuinely invested in who they are — not just who they are today, but who they are becoming.

Question 35

What is your staff turnover like? Will the educators my child meets on day one still be there in six months?

Accepted Answer

Staff retention is one of the most important — and most overlooked — quality indicators in early learning, and it is something we are genuinely proud of at WeKidz. Our turnover is exceptionally low, and we employ no casual educators. That means the people your child meets in their first week are the people who will be there six months from now, and a year from now. This is not accidental. It reflects a workplace where educators feel genuinely valued and connected to the children and families they work alongside. For your child, that means real relationships, not a rotation of unfamiliar faces.

Question 36

What does 'partnership with families' actually look like beyond a daily app update?

Accepted Answer

For us, partnership means you are never the last to know something important about your own child. It looks like an educator pulling you aside at pick-up to share something that delighted them, or something they want to explore gently with you. It looks like being brought into conversations about your child's development before anything becomes a concern, and being treated as the expert on your child that you are. We use digital tools to keep you informed, but the heart of our communication is human — built on trust, consistency, and the quiet understanding that you and your child's educators are genuinely on the same side.

Question 37

My child may need support with speech and communication. Do I need to organise that separately?

Accepted Answer

You will not need to navigate that alone. WeKidz has integrated specialist support, including speech and language services, built into our model — which means early concerns can be identified and addressed within the environment your child already knows and trusts. Our educators are experienced in recognising early communication differences, and we work collaboratively with specialists and families to ensure support is consistent, timely, and genuinely effective. Please raise this with us early — the sooner we can support your child, the better the outcomes tend to be.

Question 38

Do you use casual staff? What happens if an educator is sick?

Accepted Answer

No — we do not use casual staff, ever. When an educator is unwell, cover comes from within our permanent, familiar team — people your child already knows and is comfortable with. You will never arrive at drop-off to find a room being managed by strangers. We understand that your ability to show up fully at work depends entirely on knowing your child is in safe, familiar hands. That reliability is not incidental to our model — it is one of the most deliberate things we have built.

Question 39

How will I know my child is actually thriving, and not just coping?

Accepted Answer

There is a real difference between a child who is coping and one who is genuinely thriving, and our educators are trained to see it. Thriving looks like a child who moves toward the door at drop-off, who seeks out peers to play with, who tries something difficult without immediately looking for an exit. We document your child's development in a way that shows you growth over time — not just what happened today, but how far they have come since they walked in for the first time. If we sense a child is merely coping, we will say so directly and work with you on what to do next. Early, honest conversations are always better than waiting.

Question 40

What is the Baby and Me program, and is it worth attending before my child formally enrols?

Accepted Answer

The Baby and Me program was created for families on parental leave who want meaningful connection and early learning support before their child starts long day care. It is a chance for you and your baby to experience the WeKidz environment, meet our educators, and begin building genuine familiarity without any pressure or administrative agenda attached. Your child begins to recognise the space and the faces long before their first official day, which makes the transition meaningfully smoother. It is also a chance for you to see our philosophy in action and ask every question on your mind before any decision needs to be made.

Question 41

How do you keep me informed about my child's development without it feeling like a generic report?

Accepted Answer

Our documentation is designed to tell a story, not record a checklist. Rather than generic summaries, our educators capture specific, observed moments — the way your child approached a new challenge this morning, the small act of kindness they showed a friend, the first time they chose to sit quietly with a book on their own. These observations are linked to developmental outcomes and shared in a way that helps you see your child's growth clearly and over time. Combined with regular face-to-face conversations at drop-off and pick-up, you will never feel like you are reading a report that could have been written for any child in the room.

Question 42

What does the enrolment process look like from first enquiry through to my child's first day?

Accepted Answer

The process is designed to feel personal, not administrative. It typically begins with a conversation by phone or during a centre tour where we get to know your family and you get a genuine feel for WeKidz. From there, we will walk you through the enrolment paperwork, confirm your placement, and begin planning your child's orientation. Orientation is gradual and unhurried — we do not believe in rushing children through settling. By the time your child's first official day arrives, both of you should feel genuinely prepared. Not processed through a system — prepared.

Frequently Asked Questions

Getting Started & Enrolment

Fees & Subsidies

Safety & Wellbeing

Our Educators & Approach

Daily Life & Communication

Location & Practical Info

Education & Philosophy

Family Partnership & Transparency

Still have questions? We'd love to chat.