Privacy Policy

Last updated: 31 October 2017

1. What information do we collect?

We collect personal information from you that we need in order to provide you with our products or services, including:

• Name
• Phone number
• Email address
• Postal address (residential and/or business)
• Payment details

2. Types of information we collect

In the Privacy Act 1998, personal information is defined as "information or an opinion about an identified individual, or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not."

Sensitive information is defined in the Privacy Act to include things like your racial or ethnic origin, political opinions, membership of a trade union or political association, religious beliefs or affiliations, philosophical beliefs, sexual preferences or practices, criminal record, or health information.

We do not collect sensitive information.

3. How do we collect the Personal Information?

We collect the Personal Information in a number of ways, including:

• when you provide it directly to us;
• when you visit our website;
• from third parties such as our related companies and service providers.

4. How do we use the Personal Information?

We may use your Personal Information to:

• provide products and services to you;
• verify your identity;
• manage our relationship with you including sending you notifications, billing you, managing your account and dealing with any complaints or feedback you may have;
• improve our products and services and develop new ones;
• keep you up to date with our news and offers (unless you have told us otherwise);
• carry out market analysis;
• carry out research for our own internal purposes;
• keep our websites and systems safe and secure;
• comply with our legal obligations; and
• otherwise as permitted under the Privacy Act.

5. To whom do we disclose your Personal Information?

We may disclose your Personal Information to:

• our staff who need it to carry out their duties;
• our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;
• government bodies and law enforcement agencies where required or authorised by law;
• anyone else that you authorise us to disclose it to.

We take reasonable steps to ensure that the organisations to whom we disclose your Personal Information are bound by confidentiality and privacy obligations with respect to the protection of your Personal Information.

6. Direct Marketing

We may use your Personal Information to send you direct marketing communications about our products, services and offers. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link) or by contacting us.

7. Cookies and web analytics

When you visit our website, we may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

We may also obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. Some of the cookies we use are essential for the website to operate. Others are used for analytics purposes or to remember your preferences.

You can set your browser to block all cookies, including cookies associated with our website, or to indicate when a cookie is being set, by adjusting the privacy settings in your browser. However, it is important to remember that many of our services may not function properly if your cookies are disabled.

8. Access to and correction of Personal Information

You may request access to, and correction of, the Personal Information we hold about you at any time. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

We will respond to your request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request. This will be subject to any exemptions allowed under the Privacy Act.

We may charge an administration fee for providing access to the Personal Information.

9. Security

We take reasonable steps to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy and the Privacy Act. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

10. Third party links

Our website may contain links to third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and we do not accept any responsibility or liability for those policies or for any Personal Information which may be collected through those websites. Please check those policies before you submit any Personal Information to those websites.

11. Contact

If you have any questions about this Privacy Policy or the Personal Information we hold about you, you can contact us at:

12. Changes to our Privacy Policy

We reserve the right to change this Privacy Policy from time to time. We will publish any changes on our website.